Terms of Service

Paws On Auto LLC ("PAO," "we," "us," or "our") is a Utah-based company that provides done-for-you booking automation, CRM configuration, client communication systems, and business workflow support for dog grooming businesses. PAO systems are generally built using third-party infrastructure, including GoHighLevel (GHL), Stripe, Google services, social media platforms, and related integrations.

PAO is not a law firm, accounting firm, payment processor, veterinary provider, or employment advisor. Our services are operational and technology support services only.

These Terms apply to all visitors, clients, users, account owners, team members, and others who access or use PAO services. The person accepting these Terms represents that they are at least 18 years old and have authority to bind the business or organization they represent.

Additional written agreements, invoices, checkout pages, order forms, statements of work, or service descriptions may apply. If there is a direct conflict between these Terms and a signed written agreement, the signed written agreement controls only for that conflict.

PAO provides tiered, subscription-based services for dog grooming businesses. Depending on the selected tier, services may include:

• Automated booking confirmations, reminders, cancellation flows, and no-show protection workflows;
• CRM pipeline setup, calendar setup, appointment management, contact fields, and client/pet history tools;
• Review request workflows, rebooking sequences, win-back campaigns, and client retention automations;
• Social media prompts or posting automations where enabled by the selected tier and connected third-party accounts;
• Recurring scheduling, pet birthday campaigns, AI-assisted appointment estimates, and advanced segmentation where included in the selected tier;
• Initial setup, testing, launch support, and reasonable ongoing support within the scope of the selected plan.

Specific features depend on the client's selected tier, applicable onboarding choices, third-party account access, connected integrations, and any written exclusions. PAO may update, improve, remove, or replace features when reasonably necessary to maintain system quality, security, third-party compatibility, or compliance.

4.1 Current Pricing

Unless a different price is stated in a signed order form, invoice, checkout page, written promotional offer, or written renewal notice, the current standard pricing is:

4.2 One-Time Setup Fee

The setup fee is a one-time fee due before setup work begins unless PAO agrees otherwise in writing. The setup fee covers initial account configuration, snapshot or workflow installation, calendar configuration, custom fields, client settings, integrations, testing, launch preparation, and other implementation work required for the selected tier.

The setup fee includes the client's first month of service. Monthly subscription billing begins after the first 30 days of service. The setup fee is refundable within the first 30 days after the service start date as described in Section 5. After the first 30 days, setup fees are non-refundable, except where required by law or expressly agreed in writing by PAO.

4.3 Monthly Subscription Fees

Monthly subscription fees are charged in advance on a recurring basis according to the billing schedule shown at checkout, on the invoice, or in the applicable service agreement. By providing payment information, you authorize PAO and its payment processor to charge your payment method for recurring subscription fees, setup fees, approved add-ons, and other amounts owed.

4.4 Taxes and Processor Fees

Fees are stated in U.S. dollars and do not include any taxes, payment processor fees, bank fees, chargeback fees, or other third-party fees unless expressly stated. You are responsible for applicable taxes and fees associated with your purchase, except for taxes based on PAO's net income.

4.5 Price Changes

PAO may change pricing for future billing periods by providing reasonable notice. Price changes will not affect fees already paid for a current billing period unless required by law or agreed in writing.

PAO offers a limited 30-day money-back guarantee on the client's one-time setup fee. The setup fee includes the first month of service, and monthly subscription billing begins after the first 30 days. If you are not satisfied with the service, you may request a refund of your setup fee by sending written notice to PAO within 30 calendar days after your service start date.

• The guarantee applies only to the one-time setup fee, which includes the first month of service.
• The guarantee does not apply to monthly subscription payments billed after the first 30 days.
• The guarantee does not apply to add-ons, third-party charges, custom development, domain fees, SMS/email usage charges, purchased credits, chargeback fees, or other pass-through costs.
• Any approved refund will exclude non-refundable payment processing fees charged by Stripe or another payment processor. These fees are retained by the processor and are not returned to PAO when a payment is refunded.
• Refunds are processed back to the original payment method when possible. Bank, card issuer, and payment provider processing times may vary.

After the 30-day guarantee period expires, monthly subscription payments are non-refundable unless required by law or expressly agreed in writing by PAO.

6.1 Cancellation by Client

You may cancel your subscription at any time by contacting PAO through the contact information in these Terms or through any cancellation method made available by PAO. Cancellation takes effect at the end of the then-current paid billing period unless PAO agrees otherwise in writing. No partial refunds or credits are provided for unused time after the 30-day guarantee period, except where required by law.

6.2 Termination or Suspension by PAO

PAO may suspend or terminate your access if you fail to pay amounts owed, violate these Terms, misuse the platform, create legal or security risk, provide false information, engage in abusive conduct, or use the services in a way that harms PAO, third-party providers, other users, or the integrity of the system.

6.3 Effect of Termination

Upon termination, your right to access PAO-configured systems may end. You remain responsible for all amounts owed through the effective termination date. PAO may delete or retain data according to its Privacy Policy, legal obligations, third-party platform rules, and operational backup practices.

You are responsible for your business operations and for ensuring that your use of PAO services complies with applicable laws, regulations, platform rules, professional standards, and customer commitments. This includes responsibility for:

• Accurate business, service, price, calendar, staff, location, cancellation, no-show, and payment policy information;
• Obtaining and maintaining lawful consent to send SMS, email, marketing, review, rebooking, and automated communications to your customers;
• Honoring customer opt-outs, unsubscribe requests, privacy requests, and communication preferences;
• Complying with TCPA, CAN-SPAM, A2P 10DLC, platform messaging rules, consumer protection laws, privacy laws, and advertising rules that apply to your business;
• Reviewing all automated messages, forms, policies, estimates, and workflows before launch and notifying PAO of required corrections;
• Maintaining valid licenses, insurance, permits, payment accounts, social media accounts, Google Business Profile access, and third-party integrations needed to operate your business;
• Determining whether to charge fees to your own customers, including no-show fees, late cancellation fees, deposits, or card-on-file charges, and ensuring those charges are lawful and properly disclosed.

PAO services may send or help configure automated SMS and email communications. You understand that messaging laws can be strict and that improper messaging may create liability. You are responsible for the content, timing, audience, and legal basis for communications sent to your customers through PAO-configured systems.

Marketing messages should only be sent where legally permitted and where the required consent has been obtained. Transactional or informational messages, such as appointment reminders, may still require consent depending on applicable law and the communication method used. Recipients must be given a clear way to opt out where required. PAO may suspend messaging features if we believe your use creates legal, deliverability, platform, or reputational risk.

If PAO sends you text messages or emails directly (for example, regarding sales, onboarding, billing, or support), message frequency may vary, message and data rates may apply, and you may opt out at any time by replying STOP or by requesting help by replying HELP, as described in PAO's Privacy Policy. Consent to receive such messages is not a condition of purchasing any PAO services.

Mobile carriers, industry registries, and other messaging intermediaries (such as those involved in A2P 10DLC campaign review and registration) independently review, approve, throttle, filter, or reject messaging traffic according to their own standards and timelines. PAO does not control and cannot guarantee carrier or registry approval, registration outcomes, registration timelines, throughput levels, message filtering, or final deliverability for any messaging campaign, whether used by PAO or by a client.

PAO uses Stripe and/or other payment processors to process PAO fees. If your selected system includes customer payment features, card-on-file features, deposits, no-show fee workflows, or related payment automations, those features depend on third-party processor availability and your own merchant account setup.

PAO does not guarantee that any customer charge will be successful, enforceable, undisputed, or free from chargeback risk. You are responsible for your own customer payment policies, customer authorizations, receipts, disputes, refunds, and legal compliance.

PAO systems rely on third-party services such as GoHighLevel, Stripe, Google, Meta/Facebook, Instagram, TikTok, calendar providers, email/SMS carriers, domain providers, analytics tools, and other integrations. Your use of third-party services is subject to their terms, privacy policies, fees, technical limits, outages, approval requirements, and account rules.

PAO is not responsible for third-party service interruptions, policy changes, account restrictions, rejected messages, declined payments, deliverability issues, data loss caused by third parties, or feature changes outside PAO's reasonable control.

Some tiers may include AI-assisted estimates, captions, message drafts, segmentation, routing suggestions, or other automated outputs. AI and automation outputs are informational tools only and may be inaccurate, incomplete, or inappropriate for a particular situation. You are responsible for reviewing and approving pricing, service duration, customer communications, and business decisions before relying on them.

PAO does not guarantee that AI-assisted pricing estimates, appointment durations, routing, captions, or recommendations will be accurate or profitable.

All PAO-created workflows, templates, automations, documentation, strategy materials, form structures, copy, designs, configurations, and other materials are owned by PAO or its licensors unless otherwise stated in writing. PAO grants you a limited, revocable, non-exclusive, non-transferable license to use PAO materials solely for your internal business use while your account is active and in good standing.

You may not copy, resell, sublicense, distribute, reverse engineer, export, recreate, or create derivative products from PAO materials without PAO's prior written permission. You retain ownership of your business data, customer data, pet data, brand assets, and content you provide to PAO. You grant PAO the rights needed to use that data to provide, maintain, support, secure, and improve the services.

Each party may receive confidential business, technical, pricing, customer, operational, or account information from the other party. Each party agrees to use reasonable care to protect confidential information and to use it only for the purpose of providing or receiving the services, except where disclosure is required by law or permitted in writing.

You agree not to use PAO services to:

• Violate any law, regulation, third-party right, or platform policy;
• Send spam, unlawful marketing, misleading messages, harassment, abusive content, or deceptive offers;
• Collect, upload, or process information without proper authority or consent;
• Transmit malware, attempt unauthorized access, interfere with systems, or compromise security;
• Misrepresent your business, services, prices, policies, reviews, or customer communications;
• Use PAO materials to build, sell, or support a competing automation product or service.

PAO works to provide useful, reliable automation systems, but results depend on many factors outside PAO's control, including your business practices, customer demand, pricing, staffing, service quality, reviews, local competition, data quality, third-party platforms, and compliance. PAO does not guarantee increased revenue, bookings, reviews, search ranking, retention, social media growth, profit, or any specific business outcome.

To the maximum extent permitted by law, PAO services are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, availability, or error-free operation.

PAO does not warrant that the services will be uninterrupted, secure, timely, error-free, fully compliant with laws applicable to your business, or compatible with every third-party platform or future platform change.

To the maximum extent permitted by law, PAO and its owners, officers, employees, contractors, agents, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, lost goodwill, business interruption, customer claims, chargebacks, platform suspensions, or loss of business opportunities.

To the maximum extent permitted by law, PAO's total cumulative liability arising out of or relating to the services will not exceed the greater of (a) the amount you paid to PAO in the three (3) months before the event giving rise to the claim, or (b) one hundred dollars ($100).

You agree to indemnify, defend, and hold harmless PAO and its owners, officers, employees, contractors, agents, and suppliers from and against claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• Your business operations, services, pricing, policies, employees, contractors, customers, or pets in your care;
• Your use or misuse of PAO services;
• Your violation of these Terms, applicable law, third-party platform terms, or third-party rights;
• Messages, emails, offers, reviews, social posts, payment requests, or other content sent through or connected to your account;
• Customer disputes, chargebacks, refund requests, privacy requests, opt-out requests, or claims against your business.

PAO's collection and use of personal information is described in the PAO Privacy Policy. By using the services, you agree to the Privacy Policy and represent that you have provided all notices and obtained all permissions needed for PAO to process data you submit or connect to the services.

These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles. Before filing a formal claim, the parties agree to first attempt good-faith informal resolution for at least 30 days after written notice of the dispute.

If the dispute is not resolved informally, any dispute arising out of or relating to these Terms or the services will be resolved through binding arbitration in Utah under the rules of the American Arbitration Association, unless a different forum is required by law. Either party may seek temporary or permanent injunctive relief in a court of competent jurisdiction to protect intellectual property, confidential information, security, or unauthorized use of the services.

PAO may update these Terms from time to time. Material changes will be indicated by updating the Last Updated date and, where appropriate, providing notice by email, platform notice, invoice notice, or another reasonable method. Continued use of the services after changes become effective means you accept the updated Terms.

22.1 Independent Contractor Relationship

PAO and the client are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between the parties. Neither party has authority to bind the other except as expressly stated in these Terms or a signed written agreement.

22.2 Assignment

You may not assign or transfer these Terms, or any rights or obligations under these Terms, without PAO's prior written consent. PAO may assign these Terms, in whole or in part, without your consent in connection with a merger, acquisition, financing, reorganization, or sale of assets.

22.3 Force Majeure

PAO will not be liable for any failure or delay in performance caused by events outside its reasonable control, including acts of God, natural disasters, internet or telecommunications outages, power failures, labor disputes, government action, or outages, restrictions, or policy changes by third-party platforms or networks (including GoHighLevel, Stripe, Google, Meta, TikTok, or mobile carrier and messaging registry networks).

22.4 Severability

If any provision of these Terms is found unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

22.5 Entire Agreement

These Terms, together with the Privacy Policy and any applicable signed order form, invoice, checkout terms, or written service agreement, constitute the entire agreement between you and PAO regarding the services and supersede all prior or contemporaneous agreements, understandings, or representations, whether written or oral, regarding the same subject matter.

22.6 Waiver

PAO's failure to enforce any provision of these Terms is not a waiver of its right to do so later. No waiver will be effective unless it is in writing and signed by PAO.

22.7 Notices

Notices to PAO must be sent to the email address listed in Section 23 (Contact). PAO may provide notices to you by email, platform notice, invoice notice, or another reasonable method using the contact information on file for your account.

22.8 Survival

Sections addressing Intellectual Property, Confidentiality, No Guarantees, Disclaimers, Limitation of Liability, Indemnification, Data and Privacy, Governing Law and Dispute Resolution, and this Section 22 will survive termination or expiration of these Terms, along with any other provision that by its nature is intended to survive.

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